Coaching & Class Policies

What these policies cover

These policies describe private BOLD Coaching sessions, coaching packages, and classes offered through Jenna Galligani’s coaching and speaking website. Counseling services through Holistic Awakenings have their own intake process and agreements.

Booking and payment

Private coaching sessions are 60 minutes. You may purchase one session, a three-session package, or an eight-session package. The price and payment total are shown before you complete your purchase. Your initial appointment is included in your package, not an additional session.

After purchasing a package, use the private booking link provided in your welcome email to schedule the remaining sessions. Use the same email address used for your purchase so bookings stay connected to your package. Contact Jenna if you need help with a booking or your session balance.

Package use and repeat purchases

Three-session and eight-session packages are to be used within one year of purchase. Unused package sessions are nonrefundable, except where a refund is required by law. A repeat purchase adds sessions to your remaining balance rather than replacing unused sessions.

The class coaching add-on is to be used within six months. Its booking link and details are provided after purchase.

Canceling or rescheduling private coaching

Please cancel or reschedule at least 24 hours before your appointment. Use the cancellation or rescheduling link in your confirmation email, or email Jenna if you need assistance. A timely package cancellation returns the session to your available booking balance. Rescheduling moves the existing appointment and does not use a second session.

A cancellation credit is permission to rebook, not a cash refund. Requests involving a true emergency are reviewed by Jenna individually.

If Jenna needs to change a private appointment

Jenna will contact you to arrange another time. A change initiated by Jenna will not use an additional package session. Contact Jenna directly if the replacement time does not work for you.

Canceling a class registration

To request cancellation and a refund for a class whose date has not changed, email [email protected] at least 72 hours before the class begins. Include your name, the email used for registration, and the class name and date. Requests received inside that window should be discussed directly with Jenna.

If Jenna reschedules or cancels a class

If Jenna announces a new class date and you cannot attend, you may request a refund within seven days of the rescheduling notice. If the rescheduled class begins sooner than that, submit your request before it starts. This separate window applies when Jenna changes the date; the regular 72-hour rule applies when the class date has not changed.

If Jenna cancels a class without a replacement date, all registered attendees will be refunded. Refund processing time depends on the payment provider and your financial institution.

Participation and questions

Please join from a quiet, private place and use the meeting information in your confirmation email. Tell Jenna about any access needs or difficulty using a booking link so an alternative can be arranged.

These website policies explain scheduling and purchase terms. They are separate from a coaching agreement covering the working relationship, confidentiality, and consent.

Contact

For questions about these policies, contact Jenna Galligani at [email protected].

Mailing address: 961 Marcon Blvd, Suite 312, Allentown, PA 18109.